I suggest you ...

Simplify the discussion email template

Getting a few unhappy customers with the discussion template looking quite over complicated and repetitive, cluttering up the dialogue. Ive attached a screenshot and I have to agree with them. Keen to hear if this can be super simplified.

[Admin note: Screenshot removed to protect customer privacy]

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Interesting feedback here – keen to hear what folks would like to change in particular.

The Current RMS application sends thousands of discussion emails per day on behalf of all of our customers. We’ve a really good reputation as a trusted sender, which makes sure that emails sent from us hit your customers’ inboxes.

To protect our trusted sender reputation, we must provide tools in emails sent from Current to let people know where the email came from and how they can stop receiving further emails. We include some text at the bottom of the email in gray to do just this.

You can customize the rest of the message in System Setup > Discussion Templates to add your own branding, like your signature or standard text.

See: Customize and brand email templates used for discussions

You can even get advanced with HTML & CSS to create highly bespoke templates 🎨

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